
How We Help
We Provide Data-Driven Solutions
Tackling homelessness requires immediate action and intervention alongside sustainable, long-term policy changes, all of which must be guided by data and the stories of lived experience. Through the Coordinated Access System, we gain a better understanding of local homelessness realities and barriers to progress. Additionally, we are committed to continuously improving the quality of the data we gather so that we can drive more effective, informed solutions.
We Advocate For Change
Housing is a Human Right. The right to adequate housing is a fundamental human right for everyone in Canada.
We Educate Our Community
No one simply “chooses” to be homeless, yet it’s still a common misconception. Educating our community helps break down stigmas and bring understanding to the complex factors that lead to homelessness. Together we can foster empathy and work together in finding solutions.
We Support Those In Need
We are not just responding to homelessness — we are actively working at preventing it. By understanding the root causes and impacts, we can take a more targeted approach. Reducing homelessness isn’t just about sheltering our unhoused population — it’s about securing resources and rebuilding systems to prevent future homelessness or recurrence.
Reaching Home Community Outcomes
Glossary of Terms
All the following aggregate information, including but not limited to periods of housing and homelessness, inactivity, shelter access, homelessness response services, and demographic data is recorded in and exported from HIFIS (Homelessness Individuals and Families Information System) which is the HMIS (Homelessness Management Information System) used to track information on individuals experiencing or at risk of homelessness in the community.
Data Point 1: "Total Individuals Experiencing Homelessness for at Least 1
Day This Month"
Refers to the total number of unique individuals who have experienced homelessness for at least one day within the given month. This includes individuals who:
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Stayed in an emergency shelter for at least one night.
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Slept in unsheltered locations (e.g., streets, encampments, vehicles).
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Stayed in temporary accommodations without security of tenure (e.g., couch surfing/staying with friends).
Data Point 2: "Individuals Experiencing Chronic Homelessness for at
Least 1 Day This Month"
Refers to the total number of unique individuals who have experienced chronic homelessness for at least one day within the given month. An individual is considered chronically homeless if they have:
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Experienced homelessness for six months (180 days) or more in the past year, OR
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Had recurrent episodes of homelessness over the past three years, totaling at least 18 months (546 days).
Data Point 3: "Individuals Newly Identified as Experiencing Homelessness
This Month"
Refers to the number of unique individuals who had their first record of homelessness captured in HIFIS within the given month. These individuals may have:
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Entered an emergency shelter or an unsheltered location for the first time or were newly accessing temporary accommodations.
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May have been experiencing homelessness but up to this point had not been identified as such prior to the given month
Data Point 4: “Individuals who Returned to Homelessness this Month”
Refers to the number of unique individuals who were previously housed, left the community, went inactive, or otherwise previously exited homelessness but have re-entered the homelessness response system within the given month. These individuals may have:
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Lost permanent or transitional housing for any reason and returned to emergency shelters, unsheltered locations, or to couch surfing or other temporary accommodations.
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Re-engaged with homelessness services in the community after a period of inactivity.
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Re-entered the community and engaged with homelessness services after having been in another community or were discharged from a public institution such as prison, hospital, treatment program, etc.
Data Point 5: "Identified as Indigenous and Experienced Homelessness
for at Least One Day"
Refers to the number of unique individuals who self-identify as First Nations, Métis, or Inuit and have experienced homelessness for at least one day within the given month. These individuals may have:
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Stayed in an emergency shelter, temporary accommodations, or an unsheltered location.
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Lacked stable, safe, and permanent housing.


